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1000 EUR has not been processed for 7 days... live chat told me it would be processed after 3 days, I don’t need to say more... please help me.

1000 eur wird seit 7 Tagen nicht bearbeitet...live chat sagen sie das nach 3 tagen bearbeitet werden muss,mehr brauch ich euch nicht erzählen...bitte um hilfe

Dear Tutankamun1,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

But it says that you don't have to verify yourself and no one contacts you by email, no one gives any information etc..if you read the comments of other players it is exactly the same... FRAUD and MANIPULATION and nothing less

Da steht aber sie müssen sich nicht verifizieren und per email meldet sich keiner keiner gibt Auskunft usw..wenn man die Kommentare andere Spieler liest das ist exakt das selbe...BETRUG und MANIPULATION und nicht weniger