Yukon Gold Casino - Hráč se snaží vybrat své výhry.

Good day,

I want to withdraw money from a casino account to my bank everything will be waiting I will wait and then return the money to my casino account when I deposited money I had to give copies of documents I just remember it and now when I looked at the account I no longer had 650 but only 642.08 but I didn't play I don't know if anyone connected to my account, what should I do

Dobrý deň,

Chcem si vybrať peniaze z casino účtu na svoj bankový všetko prebehne čakám a potom mi zasa vráti peniaze na kasíno účet keď som vkladal peniaze musel som dať kópie dokladov len si už napamatam na to a teraz keď som pozeral účet už som tam nemal 650 ale len 642.08 ale ja som nehral neviem či sa mi niekto nenapojil na účet, čo mám robiť

Dear Igor,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too. Banks in some countries refuse to receive player’s funds from gambling establishments. Unfortunately, casinos are powerless in this.

We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please confirm that your account has been fully verified? Have you been offered any alternative payment method to withdraw your winnings?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Igor,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Thank you I'm waiting for my money but I'm afraid because I read that I played for an unlicensed casino I'm from Slovakia there is still another way to get my money back.

Ďakujem čakám na svoje peniaze ale bojím sa lebo som čítal že som hral asi za nelincencovane kasíno som zo Slovenska existuje ešte nejaká ina možnosť ako dostať svoje peniaze späť.

Could you please confirm that your account has been fully verified? As far as we are informed, Slovakia is not a restricted country and you shouldn't face any problems withdrawing your winnings.

Hello Igor,

Have there been any developments since our last conversation?

Good thing I lost all the money because it was returned to my account again thank you

Dobrý nastal prehral som všetky peniaze lebo mi ich znovu vrátil na účet ďakujem

Since you have played your winnings, I’m afraid, there is not much we can do for you. Please understand, the player is the only one responsible for their account, active balance, and all the bets taking place. For future references, please contact us as soon as the issue evolves so we can intervene before it's too late.

Let me know if there is any additional information that I have overlooked otherwise, I will be forced to reject your complaint at this time. I really wish I were of more help. Thank you.

Dear Igor,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.