Yukon Gold Casino - Hráč nemůže vybrat své výhry.

I don't remember exactly whether I got 6 free spins from the new game on the new game or I exchanged my recorded VIP points. So I played a new offered game in which I was quite successful and I played it all day long. I managed to record beautiful money, only the money I still had credited as bonus money. I recorded the amount of 9680 € for the whole day, but it was still bonus money. So I continued to play and I probably met some criteria after such a long time. and the bonus money turned into real money. but I still played more. Until I decided to choose the money data. So I asked for a withdrawal. casinarewards that I asked for a selection. on the player's account still shows me the desired selection but nothing happens so I started writing on live chat where they told me more versions. so I finally sent an email to their email where I also sent prefotene s documents, photos of my account so that they know that the account belongs to me. only I did not receive any response from the casino or anything. but unsuccessful. despite the bonus, I think I have the right to win, I did not violate any conditions or anything. so I do not know how to get to my money to be paid.

Uz si to presne nepamatam ci som dostal od casinarewards 6 volnych toceni na novej hre alebo som si zamenil svoje nahrane VIP body .Tak som hral novu ponuknutu hru na ktorej sa mi vcelku darilo ved som ju hral pocas celeho dna .Za celi cas co som hral sa mi podarilo nahrat krasne peniaze len peniaze som mal stale pripisovane ako bonusove peniaze.Nahral som za cely den sumu 9680€ ale aj napriek tomu stale to boli bonusove peniaze.Tak som hral dalej a zrejme som asi po tak dlhej dobe splnil niake kriteria a z bonusovich penazi sa mi zmenili na realne peniaze .ale aj napriek tomu som hral dalej.Az kim som sa nerozhodol si peniaze dat vybrat .Tak som poziadal o vyber .Od podania vyberu preslo 14 dni stale mi neprisiel ziadny email alebo hoci co ine od casinarewards ze som poziadal o vyber.na hracskom ucte mi stale ukazuje ten poziadany vyber ale nic sa nedeje tak som zacal pisat na live chat kde mi povedali viac verzii .tak som nakonec poslal email na ich email kde som zaslal aj prefotene svoje doklady ,odfoteny profil mojho uctu aby vedeli ze ucet patri mne .lenze nedostal som ziadnu odpoved od casina ani nic .na chate mi povedali ze do 2 -3 dni odpovedaju na email preslo 10 dni a stele som nedostal ziadnu odpoved.tak stale pisem ale neuspesne .aj napriek bonusu si myslim ze mam pravo na vyhru neporusil som ziadne podmienky ani nic .tak neviem uz ako sa mam dopatrat ktomu aby mi boli vyplatene moje peniaze .

Hello Miroslav,

Thank you very much for submitting a complaint and I'm really sorry to hear about your issue. Could you please specify which casino are you talking about?

Please allow me to ask you a few more question before we would move forward.

When exactly was the first time you contacted the casino? Did you ever deposit into the casino before?

Please note that since you won with a bonus, your winnings will be most likely limited and deducted anyway.

Looking forward to your answer and I hope we will be able to help you out.

Regards,

Nick

Rec is about casinorewards Yukon Gold Casino. I contacted them for the first time 1.4.2022 via online chat and email I wrote 4.4.2022. Yes, the truth is that I invested in the casino. so I didn't break anything. The fact that I overflowed a certain amount of money and they were rewritten by the casino over time as real money, so I think I had to meet some conditions otherwise, otherwise I do not believe that the casino would allow itself to do something like that

Rec je o casinorewards Yukon Gold Casino.Kontaktoval som ich prvy krat 1.4.2022 cez online chat a email som pisal 4.4.2022.Ano pravdaze ze som vkladal do casina .To je mozne neviem ci to bude obmedzene .Ale ked sa zamysli clovek nadtim tak som nic neporusil . To ze som pretocil niaky obnos penazi a boli mi casinom po case prepisane ako realne peniaze tak si myslim ze som musel splnit niake podmienky inak v opacnom pripade ak nie tak neverim tomu ze by si casino dovolilo nieco take zrealizovat

Hello Miroslav,

The e-mail is relevant only for our purpose as you receive your responds from us to it. Could you please advise if the casino responded back to your sent documents? As you did contact them on 4th of April, I would probably recommend to wait only as it might take up to 14 days to finish the verification and process the first payment if it's the first one ever in the casino.

Everything is fine and I have already received my money paid to my account

Uz je vsetko v poriadku a svoje peniaze som uz dostal vyplatene na svoj ucet

Thank you Miroslav for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble in the future again, we will gladly try to help you out.

Best regards,

Nick