Winnerz Casino - Hráč navrhuje, že jeho země měla být uvedena mezi omezenými zeměmi.

I want help getting back all my deposits from both wisho and winnerz casino. As Swedish players are not allowed there. Played here for over 1 year and have never taken out any winnings. Didn't win anything

The sides do not allow Swedish players but have still been able to play. Can explain why I haven't even won anything

Need help!!!

Jag vill ha hjälp att få tillbaka alla mina insättningar från både wisho och winnerz casino. Då svenska spelare ej är tillåtna där. Spelat här i över 1 år och har aldrig tagit ur några vinster. Inte vunnit någonting

Sidorna tillåter inte svenska spelare men har ändå kunnat spela. Kan förklara varför jag inte ens har vunnit någonting

Behöver hjälp!!!

Dear Tobiasslimy,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. I have checked the terms and conditions, and this is what I found (here):

2. MEMBER ACCOUNT

...

2.3. It is your responsibility to ensure that operations comply with all laws in force in the jurisdiction in which you are using the Operator's service. If you are in a country where remote gambling is prohibited, you may not use the services of the Operator.

Could you please advise why do you believe Sweden should have been listed between restricted countries?

Looking forward to hearing from you. I hope we will be able to help you as soon as possible.

Best regards,

Petronela

Hello! Because I have read on various forums and casino sites that Swedish players have no opportunity to play via wisho and winnerz sites. There are many Swedish players who have complained too! Grateful for help

On every page I read, Swedish players are not allowed to play on wisho and winnerz... I have read this after 1 year of playing with them. Maybe that's why I haven't won a single kroner at the casino with over 200 deposits

Hej! För att jag har under olika sorters forum och casino sidor läst om att svenska spelare ej har någon möjlighet att spela via wisho och winnerz sidor. Det är många svenska spelare som har klagat också! Tacksam för hjälp

På varje sida jag läser så är svenska spelare ej tillåtna att spela på wisho och winnerz... detta har jag läst efter 1 år spelande hos dem. Kanske därför jag ej har vunnit en enda krona på casino med över 200 deposits

Have received a reply from MGA.

Wisho and winnerz have admitted to me when I contacted them via support that it was MGA casino. But MGA claims they are not MGA. SO wisho and winnerz have lied to me. I only play at casinos with mga license!!!!!+

Har fått svar ifrån MGA.

Wisho och winnerz har medgivit till mig när jag kontaktade dem via supporten att det var MGA casino. Men MGA hävdar att de inte är MGA. SÅ wisho och winnerz har ljugit för mig. Jag spelar endast på casinon med mga licens!!!!!+

Thank you, Tobiasslimy, for the clarification. I have checked the casino website and as you can see, they do not claim to have MGA license (here):

Estonian Tax and Customs Board has issued the following gambling licenses to Hitz Gaming OÜ (register code 16217486): HKT000062, HKL000371. Registered address of the company: Pärnu mnt 31-66 Tallinn Harjumaa 10119, Estonia

It's important to note that if you willingly deposited money into a casino and ended up losing it, you won't be eligible for a refund of your deposit. However, if the casino is holding back your winnings and citing a restricted jurisdiction as the reason, that is a different matter. In this case, we don't believe that applies. Just because you played in a casino that doesn't have your preferred license, that doesn't mean you are entitled to a refund.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Dear Tobiasslimy,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I apologize for not being able to provide more assistance in resolving this case. Please feel free to reach out to us if you encounter any problems with other casinos in the future. However, due to the reasons mentioned above, I must reject this complaint. Thank you for your understanding.