Winner Casino - Hráč kritizuje počet dokumentů pro ověření KYC a způsoby platby.

They put many requirements to be able to withdraw, then they block the way of depositing with a card

Ponen muchos requisitos para poder retirar, después bloquean el modo de depositar con tarjeta

Dear Maria,

Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem. Please could you elaborate? Have you completed the verification process successfully? Were you experiencing difficulties depositing funds with a specific payment method, or in general, all the options were blocked for you? I will be waiting for your reply patiently. Thank you in advance.

Best regards,

Petronela

Dear Maria,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.