Wildz Casino DE - Hráč má potíže s ověřením účtu.

I am unable to verify my account as you do not accept my bank statement and there is no proof of ownership for the Mastercard on Paysfe. This is all I have and nothing is happening. You also don't accept my card because my full name isn't on it. I don't know what to do. Another employee said that prepaid deposits do not need to be verified. I hope you can help me.

Ich habe keine Chance mein Konto zu vertifiziren da sie meinen Kontoauszug nicht annehmen und es bei paysfe kein Eigentumsnachweis für die masterkarte giebt das ist alles was ich habe und nichts passiert meine Karte nehmen sie auch nicht an weil nicht mein voller Name nicht drauf steht ich weiss nicht was ich tun soll ein anderer Mitarbeiter sagt das pripaid Einzahlung nicht vertifizirt werden müssen ich hoffe sie können mir helfen

Hello brian2512,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wilds Casino DE. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a joyful, successful, and healthy new year 2024, and we will get back to you as soon as possible.

They have now verified my account but don't want to pay out to my paysfe account. They don't accept my virtual MasterCard. I can do whatever I want. I've tried everything. I write to them every day. Now they want a German Iban, which I've sent to them so far no answer, I don't know what to do anymore, I deposited with my virtual master card from Paysfe and they just don't want me to transfer my money back to it. I don't know what the problem is Making it difficult to get your money every payout is canceled maybe you can help me

Sie haben mein Konto jetzt vertifizirt wollen aber nicht auf mein paysfe Konto auszahlen sie akzeptieren meine virtuelle MasterCard nicht ich kann machen was ich will ich habe alles versucht ich schreibe jeden Tag mit ihnen jetzt wollen sie eine deutsche Iban die ich ihnen geschickt habe bis jetzt auch keine Antwort ich weiß nicht mehr was ich tun soll ich habe mit meiner virtuellen masterkarte von paysfe eingezahlt und sie sollen mir mein Geld einfach nicht darauf zurück überweisen ich weiß nicht was das Problem ist ich habe sowas in einem Casino noch nie erlebt das es einem so schwer gemacht wird sein Geld zu bekommen jede Auszahlung wird storniert vileicht können sie mir helfen

Hello brian2512,

Please keep in mind that you can't always request a withdrawal to the same method you used to deposit. You have to chose a method from the available ones offered by the casino. Is there any payment which would fit you to withdraw through?

Dear brian2512,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.