WildTornado Casino - Výplata hráčovy výhry se zpozdila.

I have passed the verification and they don't give me the money, I won 6000 euros, sometimes it's a fraud and sometimes what they are thinking. The financial department has been checking for 2 weeks and now they are writing to me that I won fraudulently)) I deposited 19 euros and I went up to 6000, I am trying to withdraw and this is what they are doing. I can copy and paste everything.

Dear fqh5fjxh6x,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I can't write in an understandable language? They tell me that fraud has been detected, is that clear?

Hello, Davit!

Thank you for contacting Wild Tornado Support Team, my name is Andrew, and I’ll be your assistance for today. I can see that your balance was subtracted since you failed the antifraud check by the financial department.

Please feel free to contact us 24/7 should you have any further questions or concerns.

Kind regards,

Andrew

Wild Tornado Support Team

https://www.wildtornado.org/

Is it clear that they are writing me these messages?

Thank you for your reply, fqh5fjxh6x. I apologize for the misunderstanding. The first message was automatically generated based on the answers you provided while submitting this complaint.

Could you please advise if you played with any bonuses or just your deposit? Do I understand correctly that this is the only explanation you have received from the casino? If there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here like previously. Thank you in advance.

I won with my deposited money. He also gave me a bonus 3-4 times 5-5 euros)) you have to play these bonuses, which you lose completely. I won 10,000 euros with my money, then I lost and 6,000 was left, and I'm trying to get it out, but I can't get it out. I have 12 transactions of EUR 500-500 and none of them have been transferred.

This account has been deactivated. It comes to me when I log in to the site. I can't log in anymore

Dear fqh5fjxh6x,

Our team sent you a skype verification request for Monday at 11 UTC

Please check your email for more detailed instructions.

Please wait for further information!

fqh5fjxh6x, have you received the request and followed the casino's instructions?

Yes 👍

Thank you for your confirmation. I will keep this complaint opened, so please let us know if there is anything new, so we can proceed accordingly.

Dear fqh5fjxh6x,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

ANi corrected everything

ANi vso ispravili

Do I understand correctly that the issue has been resolved?

Dear fqh5fjxh6x,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Even if we’ve assumed that the issue has been resolved, without confirmation from the player, we were forced to reject this complaint.