WildTornado Casino - Hráč se snaží vybrat své výhry.

i joined wild tornado casino and spent thousands and never cashed out , last Saturday I won the grand happy of 60k on hit the gold , after continuing to play my account is currently well over 100k AUD , from the get go of trying to make withdrawals , I verified my account and my withdrawals were still being Rejected , after many back and forth a of excuses from them (from withdrawal amounts to time grams of prossesing) on my account since winning the money apparently they have sent 1 x payment of $3700 (I have not yet received this) on the bank transfer amount it states $4000 max withdrawal then I was told it’s $3700 , also was told I could make $5000 withdrawal daily my withdrawals were pending for 4 day and last night all rejected , i asked about monthly instalments was told no , I asked about a lump sum as per their terms and conditions I have constantly been told I would hear from the correct department, I last played my account this afternoon, I have just went to log into my account and it’s disabled, I have all correspondence with them I have emailed them with no response , I do not play with the bonuses.

Hello rhianna2022,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with WildTornado Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is your account verified? When exactly did you won the specified amount? When was the first amount, which you did not receive yet, released by the casino?

Please send your communication with the casino to nikola.b@casino.guru.

Looking forward to your answer.

Regards,

Nick

Dear rhianna2022,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

The complaint will be now rejected for the above mentioned reason.