Vulkan Vegas Casino - Výplata hráčovy výhry se zpozdila.

All documents for verification of the account have been submitted and the chat has confirmed that my account has been verified. After a verification period of five business days, the payout was supposed to be processed. Unfortunately, this deadline was not met. According to support, it is being reviewed again. I'm supposed to cancel the payout and start over, which means another delay of 5 business days.

Alle Unterlagen zur Verifizierung des Kontos wurden eingereicht und vom Chat wurde bestätigt, dass ich mein Konto verifiziert worden ist. Nach einer Prüffrist von fünf Werktagen sollte die Auszahlung bearbeitet werden. Leider wurde diese Frist wiederum nicht eingehalten. Laut Support wird nochmals geprüft. Ich solle die Auszahlung abbrechen und neu Starten. Bedeutet wiederum 5 Werktage Verzögerung.

Dear burtscher.wolfgang,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello,

According to our records, the withdrawal was completed 27.07.2023 09:28:07 (UTC)

We do not observe any violations of T&Cs.

Kind regards

Good day! Today the money was transferred to my account. Many thanks for the support

Guten Tag! heute wurde das Geld mir auf mein Konto überwiesen. Vielen Dank für die Unterstützung

Dear burtscher.wolfgang,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru