Vulkan Vegas Casino - Výběry hráčů byly zpožděny.

i have issues regarding withdrawal request from this casino online site. because they have too many excuse to have not give my money. it is almost a month since i have requested withdrawals and they reject me for 3x times because they have 1. need more supporting documents 2. Technical issues 3. Verifications . all of that steps have waiting time to process from 2-5 working days but sometimes it last for more than 5-10days per step. i first encounter the withdrawal rejection since they want to validate my account so it take 7-14days , then after that i requested again another withdrawal and wait for 3-7days then they Reject me again because they need another supporting documents and bank cards . then i request another withdrawl request and they promise me to wait for 2-3days and they said they cannot track my money after i follow up after 3days because the deposit is handle by the 3rd party bank. then i wait for another 5days then i received again the Rejected , i try to ask why , then they said it had an technical error and try to request again withdrawals. it stress me and let me to think that they do not want to give my money. they just doing an excuses all the time. The Promise time of 2days withdrawal is NOT TRUE. please help me. thank you.

Dear namih_77168J,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawals. Do I understand correctly that the withdrawals are still pending inside your account without being processed? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only? Were your winnings accumulated with or without an active bonus, please?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but almost one month is unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

they answer me on live chat agent only when i send messages to them asking why it is still pending, but they do not have initiative to inform me on the delayed promising time.

they processed my withdrawal however it takes 3-7 working days to received updates.

my first request for withdrawal has been rejected it cost 7,937 peso and it takes 3weeks for them to process, because they want me to verify my account and they needed i'ds, documents from bank and billings to verify my address, also, salary and proof of income, bank account that i used when depositing. however, they have rules that $1,000 below do not need this documents. so i do not understand why they need it, but i submitted all documents they need. after that 3weeks and verification, i submit my 2nd withdrawal request then after 7days, i check the status and they rejected again. i asked them why, they told me they need to verify my bank account for withdrawals so i need to submit again my bank card front and back, and picture of my face holding my bank card, then ive waited another 3-7days working days to process. during this week i ask them what is the status since i havent received my money yet, it is been a week. They told me, they cannot TRACK it because it is on the 3rd party bank, my money was not in there side anymore., please wait.

Then after another Week, AGAIN, THEY REJECT IT. So i asked again WHY?!, they said, they have Technical issues, i ask what is the technical issues?! should i need to submit another documents? what should i do to claim my money? they said, just submit another withdrawal request and try it again. so please wait another 2-7days.

so now im waiting and this is my 3rd ATTEMP for withdrawals. Also, this is my first withdrawal from them. the deposit was easy it only takes 1-2minutes , but my withdrawals takes 1 and a half month.

still, i haven't received my money yet. 🥺

yes please help me because i get this casino online vulkan vegas based on the review they have from your page. unfortunately, i am very dissatisfied that i cannot claim my money.

they pending me for almost a month only for submitting i'ds and documents, they do not suggest all the requirements list upon submission of requirements period. since i submitted COMPLETELY, i expected after a month it my withdrawal will be process and they had no Excuses. but now, another two weeks additional because of their excuses that they had technical issues and please retry the withdrawal request. so it will take another weeks. i am very dissapointed when i will claim my money ? i request year 2022 and i dont know when they will give me my money? on year 2023??? 🥺

Hello namih_77168J

The withdrawal request was once again approved, but it looks like the payment provider in unable to send money to your bank. In case the transaction gets failed, please kindly use an alternative payout method.

Thank you in advance!

Kind regards

Thank you very much, Vulkan Vegas Casino team, for your assistance in this matter.

Dear namih_77168J,

As you can see the problem is not on the casino's side. Unfortunately, some banks are unable to accept payments from gambling establishments. Please keep us informed about any further developments and try to request a new withdrawal via an alternative payment method in case this last one will be rejected by your bank again. Looking forward to hearing from you.

Dear namih_77168J,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.