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I asked them to withdraw from the account since 12/02 and today it is 9/12 and the money has not yet entered my account , all the people I spoke to online answered me different things I think it is very bad

Pedi para me fazerem um levantamento da conta desde dia 02/12 e hoje é 9/12 e ainda não entrou na minha conta o dinheiro , todos as pessoas que falei onnline me responderam coisas diferentes acho muito mau

Dear pedrogjs,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.

Could you please confirm that your withdrawal have been requested one week ago (2/12 and 3/12)?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawals approved, I truly believe it’s only a matter of time before you’ll receive them.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

they sent me an email saying my cashout was a success but it hasn't logged into my account

eles me enviaram um email a dizer que foi um sucesso o meu cashout mas ainda não entrou na minha conta

Please understand, pedrogjs, that bank transfers can be tricky, and the entire process can take a bit longer since intermediary banks might be involved, and international transactions take place. Therefore, I will set the timer for additional 3 days and if there’s no development by Thursday, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawals. Thank you in advance for your patience.

Hello pedrogjs,

Have there been any developments since our last conversation?

Dear pedrogjs,

Have you received your winnings? We are extending the timer by 10 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.