Vulkan Vegas Casino - Výběr hráče byl zpožděn.

I passed the checks solo and entered my details but did not get my winnings back. I don't get an answer anymore I write to customer service.

Dear Papp,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your withdrawal has not been processed?

It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Before we move forward, could you please advise when exactly you requested this withdrawal?

Thank you in advance for your reply.

Best regards,

Kristina

Dear Papp

Sorry you've faced issues. We are monitoring the situation with the delay, and it should be resolved shortly.

Should the withdrawal fail - please kindly use bank transfer or alternative withdrawal method.

Thank you for understanding.

Kind regards

Hello,

Please kindly use bank transfer or alternative withdrawal method.

Thanks for cooperation!

Kind regards

Hello everyone,

Thank you Vulkan Vegas Casino for your assistance.

Dear Papp,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.