Vulkan Vegas Casino - Výběr hráče byl zpožděn.

I have won on their online slots but it is giving me a hard time getting the funds that I won. I have deactivated the bonuses in order for me to get my money. Their policy is you need to be KYC if I withdraw more than $500 I am only withdrawing around $150 and I also submitted all documents they need for KYC.

Hello thegreatnumber30,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Could you please clarify what seems to be the issue? Has your withdrawal been pending for a long time? Or are you not able to request a withdrawal at all?

Have you tried contacting the casino regarding this issue? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Dear thegreatnumber30

According to our records, there are no any active/pending withdrawal requests. All the money was paid out.

Can you please specify the disputed transaction ID?

Thank you in advance!

Best regards

Hello everyone,

Thank you VulkanVegas for your reply.

thegreatnumber30, could you please confirm that you have received all your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.