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Hello, I try to withdraw my money, it comes out in process, then it is rejected again and then it comes out incomplete, I need to know what I can do

Hola trato de retirar mi dinero sale en proceso luego se vuelve a rechazar y después sale incompleto necesito saber que puedo hacer

Dear myennifer752 ,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

The verification was approved after 5 the withdrawal was rejected, contact me and they tell me that the withdrawal meter should change it and it is not Haci I always did it by bank transfer

La verificación salió aprobada luego de 5 se rechazó el retiro me comunique y me dicen que el metro de retiro lo cambie y no es Haci siempre lo hice por vía transferencia bancaria

Now I made a new request and it comes out incomplete when the kyc verification had already passed

Ahora hice una nueva solicitud y sale incompleta cuando ya de había pasado la verificación kyc

Hello,

We would like to confirm the withdrawal was approved by Casino 08.04.2022 11:08:36 (UTC)

Since it's a bank transfer - it may take 5-7 day for money to get cleared.

Kind regards,

VulkanVegas

Thank you very much for the answer, in case I get rejected again what can I do

Muchas gracias por la respuesta,en caso que salga rechazado de nuevo que puedo hacer

Hello everyone,

Thank you VulkanVegas Casino for your assistance with this case.

myennifer752, I will leave this complaint opened until your confirmation regarding successful withdrawal. Please, keep us updated and let us know if there is anything new, so we can proceed with this case accordingly.

Hello all,

According to our records, the money were successfully received at 08.04.2022 16:30:48 (UTC)

Dear myennifer752, would you kindly confirm the money has arrived onto your account?

Thank you!

Kind regards

Good if so I received my money thank you very much

Buenas si así es recibí mi dinero muchas gracias

Awesome news, myennifer752. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.