Vulkan Vegas Casino - Vklady hráče nebyly nikdy připsány na jejich kasinový účet.

Dear xbrate06,

Thank you very much for submitting your complaint and forwarding your payment receipt. I’m sorry to hear about the issue.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

Could you please advise if you contacted your payment provider already? Ideally, they should be part of the investigation.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela

Thank you very much, xbrate06, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello xbrate06,

I looked at your complaint and will do my best to help you. I would like to invite Vulkan Vegas Casino into this conversation. Casino, can you please specify what is the problem with the player’s deposits?

Dear xbrate06

Apologies you'd faced issues with the payment. It took some time our payment provider to confirm the transaction amounting 500 euros was successful.

I am happy to inform the money is now on your balance.

As an apology, please accept a 100euro bonus, that has already been credited onto your account.

P.s. If you are sure the transaction of 50 euros was supposed to be successful as well, please kindly provide a proof from your bank (like the above one) to our live support.

Best regards,

Alexander

Dear xbrate06,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.