Vulkan Vegas Casino - Hráčův vklad nebyl nikdy připsán na jeho kasino účet.

Good day. Deposited 700 euros via litecoin at Vulkan Vegas 12 days ago and did not get credited. In my litecoin wallet and the support of my wallet confirm receipt of the payment.

Support from Vulkan vegas has been putting me off for the past 12 days that the finance department is working on it and I should wait a few more days. So far all have been received and paid out without any problems but via a different payment method. What can I do now to get my money credited or refunded? Screenshots can follow if needed.

Guten Tag. Habe vor 12 Tagen über litecoin 700euro bei Vulkan vegas eingezahlt und nicht gutgeschrieben bekommen. In meiner litecoin Wallet sowie der Support meiner wallet Bestätigen den Eingang der Zahlung.

Support von Vulkan vegas vertröstet mich seit 12 Tagen das die Finanzabteilung daran arbeiten würde und ich noch paar Tage warten soll. Bisher liefen alle ein und Auszahlungen ohne Probleme aber über eine andere bezahl Methode. Was kann ich jetzt noch tun das ich mein Geld gutgeschrieben oder zurück bekomme? Screenshots können folgen falls benötigt.

Dear joegwiss,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

Could you please advise if the e-wallet address to deposit funds into your account was visible on the casino’s website for all the players or if you have been provided a unique one when opening the account?

Please forward your payment receipt along with any relevant communication to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Good day. You only get a wallet address as soon as you go to deposit via litecoin

The blockchain also shows the money has arrived there. screenshots to follow.

Guten Tag. Eine Wallet Adresse bekommt man erst zu geteilt sobald man auf einzahlen über litecoin geht

Die Blockchain zeigt auch das Geld dort angekommen ist. Screenshots folgen.

Thank you very much, joegwiss, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas (tomas@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Good day. Problem solved last night. Money finally arrived after 16 days.

Guten Tag. Problem hat sich Gestern Abend gelöst. Geld ist nach 16 tagen endlich angekommen.

Hello joegwiss,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.