Vulkan Vegas Casino - Hráčův účet byl zablokován.

Multiple accounts created in a shared household... I'm currently blocked on my... What can I do? I would like answers!

Dear VladoBucher,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Vulkan Vegas Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.

Best regards,

Nick

I decided to leave the money. They opened my profile ... KYC is done ... one of the profiles is blocked ... Other profile is not ... Here where I have KYC done, they told me that I can play ... Will they not consider or from now on the other two profiles? They can punish me again if I hit a win - by taking away my money...

I would like to make sure that it is ok now

Hello all,

We'd like to explain the situation with the player.

The player has two accounts:

1) vlado.***ar01@gmail.com - registered on 28.09.2021 07:54:29 (UTC), received no-deposit bonus, welcome bonus pack and several more bonuses.

2) Vlado***her1@gmail.com - registered on 18.11.2022 12:03:34 (UTC), received welcome bonus pack and several more bonuses.

According to the T&Cs, one may open only one account. Also, it breaches the bonus T&Cs.

The player desired to continue playing at Vlado***her1@gmail.com, since the KYC is completed.

Hope this clarifies a bit the situation.

Kind regards

We admit the mistake... We had several profiles in the family... Not two... But three...

How come you didn't mention the third one to which the wife is registered... You blocked him...

Dear VladoBucher,

As you clearly breached the casino's terms and conditions, we will be closing the complaint now.

Please understand that creating multiple account is against the rules in almost every single online casino and is never advised.

Best regards,

Nick