Vulkan Vegas Casino - Hráčův účet byl zablokován.

Hello guimalex123,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vulkan Vegas Casino. Please allow me to ask you a few more question before we would move forward.

Do I understand it correctly that you have registered your account with your wife's email? Did you use your own payment method to deposit there? Did you use any data of your mother-in-law in the casino?

Please note that using any 3rd party data to register in a casino is strictly against the casino terms and they have every right to close your account and void your winnings. Could you please advise if they did refund the deposit?

Looking forward to your answer.

Regards,

Nick

Hi good afternoon thank you for the quick response, I did use my own payment method to deposit, deposit through my nubank account, in my name and in my cpf, and my mother-in-law's question, they asked for proof of payments to people and I sent it a proof of me paying my mother-in-law and me paying them was the two proofs of payment to confirm my confirmation kcy , they asked me for two proofs of payments

I am sending you the proof that I deposited the 50 from my account, and sending you the two payments that I was asked for in the kyc verification,

Oi boa tarde obrigada pela reposta rápida, eu usei sim meu próprio método de pagamento para depositar, depositar pela minha conta da nubank , em meu nome e em meu cpf , e a questao da minha sogra , eles pediram provas de pagamentos para pessoas e mandei uma prova de eu pagando minha sogra e eu pagando eles foi as duas provas de pagamento para confirmar minha confirmação kcy , que me pediram duas provas de pagamentos

estou te enviando a prova que depositei os 50 da minha conta , e te enviando os dois pagamentos que me pediram na verificação kyc ,

I didn't use anyone's data, for them to have blocked my account, I just never had an email and I used an email that wasn't in my name

Não usei dados de ninguém, para eles ter bloqueado minha conta , apenas nunca tive um email e usei um email que não estava no.meu nome

They blocked with my money that. I later and my earnings there

Bloquearam com meu dinheiro que.depoistei e meus ganhos lá

And if it was a matter of playing the casino with more.people playing in the same house at no time was this warned and I was not aware

E se foi em questão de jogar o cassino com mais.pessoas jogando na mesma casa em momento nenhum isso foi avisado e eu não estava ciente

I have 550 there and hope to get my account back.

Estou com 550 lá e espero recuperar a minha conta.

And I'm tired of seeing this happening to several people, just research, I know it wasn't just me and that's why I'm here, because I played for days and only then blocked it after I put money to get money to recommend it to other people

E já cansei de ver acontecendo isso com várias pessoas , só pesquisar, sei que nao foi só comigo e por isso estou aqui , pois joguei por dias e so depois bloquearam depois de eu bota dinheiro conseguir dinheiro indicar a outras pessoas

I didn't use my mother-in-law's data, and at no time did they refund my deposit, they just blocked it and that's it

Não usei o dados da minha sogra , e em momento nenhum me reembolsaram meu depósito ,apenas bloquearam e pronto

Hello, all

Dear guimalex123

Can you please let us know who Franc**e Rodri**es is? Is that your name and last name?

Thank you in advance!

My wife, in which case the email was in her name

Minha esposa, que no caso o e-mail estava no nome dela

Because the email is hers, it could be that you thought I was using her data and automatically added something from her to my account

Por conta do email ser dela possa ser que você acharam que eu estava usando dados dela e automaticamente ter adicionado algo dela na minha conta

Because she has an account too, and I used her cell phone to access my account.

Por causa que ela tem uma conta também , e eu entrava pelo celular dela na minha conta

I would just like a refund of my deposited money or my account back

Gostaria somente do reembolso do meu dinheiro depositado ,ou da minha conta de volta

Dear Vulkan Vegas,

Can you please clarify the case from the casino's point of view. Is there a possibility for the player to get the refund?

Hello, all

Since the player violated a number of rules, he can no longer play at VulkanVegas.

The account was unlocked, the deposits may be requested for withdrawal.

Kind regards

I just saw it, thank you very much.

Acabei de ver , muito obrigada .

But it's showing that I'm blocked from creating withdrawals

Porém está dando que estou bloqueada de criar saques

Fixed

?

Please make a withdrawal request

I'm trying but it's showing that it's blocked from making withdrawals

Estou tentando porém está dando que está bloqueado de realizar saques

Dear guimalex123

Please make another screenshot so that we could see the time you are requesting.

Thank you!

Dear giumalex123,

Please do as the casino advises and let us know once you withdraw your deposit.

I already took it out and it's already in the account, thank you very much.

Já saquei e já caiu na conta muito obrigada.

Thank you giumalex123 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.

Best regards,

Nick