Vulkan Vegas Casino - Hráčův účet byl uzavřen po vyžádání seznamu transakcí.

Casino closed my Account because I asked a transaction list and they call me Ganbel Addict only because I dared to ask such a list. As this happened I noticed them that I will let a lawyer to ask the list and now nobody answers. I have asked them for last time for this list and they don’t answer so I decided to claim my money back with a well known lawyer office in Germany.

Hello costik193,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vulkan Vegas Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Are you self-excluded in any other online casino? Do you have any remaining balance left on your Vulkan Vegas account?

Looking forward to your answer.

Regards,

Nick

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Hey Nick, yea my account is verified but can’t exactly remember for how long, it was long time ago, maybe over 1 and half years ago. Yes, after this experience with Vulkan Vegas I have choose to take a break also from another casino who doesn’t take necessary time to answer me in the Chat and who have’s issues with deposits ( the preferred method doesn’t work any time) but I am still active on another one who was always fair. I can not understand why Vulkan Vegas tagged me as addicted and why they refuse to send me the transactions list… I was player on their Casino years and they don’t even care. Fortunately the balance is on 0 at Vulkan Vegas

Hello costik193,

As long as you had no remaining balance on your casino account, the casino is allowed to close it without any reason given and we can do nothing about it.

Is there anything else we could assist you with?

No thanks, I already finished the first steps with the lawyer and now we wait about a week until the bank finishes the statements than it goes further with the court. As Vulkan Vegas doesn’t bother to answer the lawyer or to me i find it very sadly. They always saying they had forwarded my request and someone will contact me but until now nobody cared. I will never recommend them again to anyone

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.