Vulkan Vegas Casino - Hráčský účet byl uzavřen.

Hello, can you all please help me with my problem? Iam have fristtime play on vulkan vegas, then iam deposit and wining like 360€, after iam want withdraw iam verify my KYC and other its done, iam just need to wait. But today 14/12 they banned my account, they say iam have duplicate account, i think its funny how i make duplicate account if iam playing once on this site, Or maybe the Vulkan Vegas site leaked my personal data so there are multiple accounts? I am ready to show all the evidence from bank deposit statements and others. They say want unblock but my money ripped, i think its not fair. Thanks. Iam really need for help

Dear Zimam,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I checked the T&Cs and I found this:

"5.5. You may only open a single account (Main) on the Website. Any other account you open on the Website will be considered as a "Duplicate Account". All Duplicate Accounts may be immediately closed by us and:

5.5.1. all transactions made from the Main and/or Duplicate Account will be made void;

5.5.2. all stakes or deposits made using the Main and/or Duplicate Account will not be returned to you;

5.5.3. any deposits, winnings or bonuses which you have gained or accrued during the time the Duplicate Account was active will be forfeited and may be reclaimed by us, and any funds withdrawn from the Main and/or Duplicate account shall be returned to us on demand."

Have you accumulated your winnings with or without an active bonus? Could you please advise if you passed the KYC verification?

If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

Looking forward to hearing from you.

Best regards,

Kristina

Hello Ms. kristina. Thanks for helping.

Its frist time iam playing and deposit on Vulkan Vegas, this is to my frist time send my document such my ID, Cards, Bank, Prof of Addres and other for KYC.

But they block my account with say iam have multi account, iam swear iam never play here before so its funny if someone use my all data for gambling on Vulkan Vegas.

Iam already send some screenshoot into your email.

Thanks

Hello all,

I've checked the gaming account. Indeed, there are at least two duplicating accounts of the player, no-deposit bonus is used on both:

1) Denu**y@musiccode.me

2) Zima***ff@gmail.com

All personal data, IP, device (Redmi S2) is exactly the same.

Sorry, but Casino reacted strictly according their T&Cs.

Kind regards,

Alexander

Hello can you send a prof if its my multi account? Iam never play on this site before and its weird if i have multi account, iam already ask my family and friend and noone use my data to register on vulkan vegas, and one again iam not playing in phone but on computer if iam playing in phone my phone is redmi note, i can send proff my nota of buying my phone. And like iam say its fristtime iam send my document for KYC and its really weird if someone use my data, all my data is legal and iam never send on other site tho. And how someone use my personal data if iam keep my data. I think its error on your site or etc how iam fristtime play on vulkanvegas but you say iam have multi account

Before thanks for respons. I can send you a everyting proff iam have if iam frist time play on this site. and I really don't accept it if you say I have multi accounts but I don't feel I have multi accounts

Thanks

I've seen complaints about Vulcan Vegas and flat" they complained about the same thing as me. Maybe your site's system/program is wrong, I swear that I never created another account and this is my first time playing on this site. I can send my bank mutation thoo if iam never deposit/play there before

Thank you very much Zimam for your reply. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Thankyou Miss Kristina, have an nice day!. and Hello Mr Viliam ✋

Hello Zimam,

I looked at your complaint and will do my best to help you. I would like to invite Vulkan Vegas Casino into this conversation. Casino, can you send me evidence that can prove your claims? My email: viliam.v@casino.guru

Hello,

The proofs have just been submitted.

Regards

Hello Vulkan Vegas staff, Thanks for fast respons. Can you upload here thoo? how can you not discuss it with me too, I think this is important because it involves the confidentiality of my personal data too.

Thanks

Hi Mr Viliam. I emailed my private data file which I use on the website, I hope it can help you in dealing with this. Honestly, I never felt like I created another account because that's why I also completed the documents needed for the KYC process, this is also my first time completing KYC at an online casino. if I have another account I don't have to bother to send my personal data for verification too because I already have another account. You must know how important personal data is, because it can also be misused if it is widespread. So please help for everything. Thank you.

Thanks

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.