Vulkan Vegas Casino - Hráč se snaží vybrat své výhry.

Nice to meet you, GURU.

I have been denied withdrawals at Vulcan Vegas Casino for 3 weeks and have not yet withdrawn.

First of all, this site has a principle of withdrawal within 5 days.

Among them, there was a withdrawal hold for 10 days in the latter half of December.

So I canceled the withdrawal application and lost all the funds, so I deposited again from credit 0 and withdrew with cash $ 10085.

I applied for withdrawal on January 1st.

However, the withdrawal of $10,000 was refused on January 13th, and I was told that "due to a technical error, please apply for withdrawal again", so I applied again.

However, yesterday, on the 19th, withdrawal of $10,000 was refused again.

And when I tried to apply for withdrawal again, I could only apply for withdrawal up to $ 4000.

The problem is that the chat support has not responded to any emails from the technical department while telling them that they will not know unless they ask the technical department for both the previous refusal and the fact that they have repeatedly refused withdrawals twice. It is the point that withdrawals are delayed all three times.

If I don't contact the chat, I don't know if the withdrawal was refused, I don't know when the withdrawal was refused, I don't even know the reason for the withdrawal. No, I decided to file a complaint because I judged that there was no way to withdraw money in such a situation.

Thank you for your support so that we can support withdrawals.

はじめましてGURU様。

私はバルカンベガスカジノで3週間に及ぶ出金拒否をされておりまして、未だに出金していただけておりません。

まずこのサイトは5日以内の出金が原則としております。

その中で12月後半に10日に及ぶ出金保留があり、これをチャットサポートに問合せ続けましたがいつ出金出来るか分からない旨の繰り返す状況でございました。

そこで出金申請をキャンセルし資金を全て失いましたのでクレジット0から再度入金し、キャッシュ＄10085で出金する運びとなりました。

これを１月１日に出金申請しました。

しかし＄10000の出金拒否を１月13日にされ、「技術エラーの為再度出金申請をかけてください」と言われたので再度かけました。

しかしながら再び昨日19日に＄10000は出金拒否をされておりました。

そして再び出金申請をかけようとすると＄4000までしか出金申請をかけられませんでした。

問題点としましてはチャットサポートは前回今回の拒否共に技術部門に聞かないと分からないと案内しつつ技術部門から何のメール回答もない点、また２度同じ繰り返しで出金拒否をしている点、３回全て出金を遅延している点です。

こちらがチャットに問い合わせないと出金拒否されたかどうかも分からない、いつ出金拒否されたかも分からない、出金理由さえまともに分からない、挙げ句の果てに＄4000までしか出金申請すらかけられない、このような事態では出金しようがない判断した為、クレームを提出することにいたしました。

出金サポートしていただけるよう対応よろしくお願いします。

Dear ippon,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that you have not made any successful withdrawals so far? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I have made withdrawals in the past.

I haven't been able to withdraw many times recently, and I'm in trouble because the support response has been repeated in the same way.

KYC inspection has already passed.

I have won a prize.

Thank you.

過去に出金したことはございます。

直近で出金が何度も出来ておらず、サポートの対応も同じ繰り返しをされており困っている状況です。

KYCの審査は既に通っております。

賞金を獲得しております。

よろしくお願いします。

Thank you for your reply, ippon. Do you currently have any pending withdrawals? Have you tried requesting a withdrawal via an alternative withdrawal method?

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Withdrawal completed. solved.

出金が完了しました。解決しました。

Dear ippon,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru