Vulkan Vegas Casino - Hráč se snaží vybrat své výhry.

I earned some fund from bonus and some deposit made and taken withdraw.casino said to verify first then I submitted my I'd document front + back + selfie with I'd and after 12 hour i was verified. And I taken withdraw but withdraw not arrived after two days.i asked what is the issue then they said to submit an extra document i.e selfie with I'd card and playing casino in background . Lol!😆.

ok so i again submitted requested document but they r not reviewing my that document from 7 days and repeating same thing ,it is in review.

All other document are verified but only one document in pending and due to this my withdraw is not processing .

I wanted from u to please help me to review my document by contacting them .so i can get my withdraw fund.i loosed my hope alredy

Hello luckynika,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vulkan Vegas Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

My document was alredy verified and I got mail that I m successfully verified a week ago.and that time I submitted my adhar card front ,back and selfie with front I'd+ adress proof.

But when I initiated my withdraw then they said u have to submit a extra photo in which u should carry I'd in one hand and game playing with vulkan vegas in other hand . And i submitted it too but a week passed not reviewed by the team.

I talked yesterday to team

Hello luckynika,

Can you please forward the exact same documents you sent to the casino for further review to nikolas.b@casino.guru?

Hello all

We'd like to confirm that several documents that were provided by the player raised suspicion.

Nevertheless, the withdrawal was approved.

Kind regards

Dear luckynika,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I got my withdrawal thank u . My complaint has resolved

Thank you luckynika for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick