Vulkan Vegas Casino - Hráč se snaží stáhnout svůj zůstatek.

They do not authorize me to withdraw. I presented my national identity document, my proof of deposit, all my information is correct and still they do not authorize my withdrawal. It is unfair. To receive the deposit was in seconds but to withdraw days ... please help

No me autorizan el retiro . Presente mis documento ncional de identidad mi constancia de depósito todosmis datos están correctos y aún asi no me autorizan mi retiro .es injusto .. para recibir el depósito fue en segundos pero para retirar días .. por favor ayúda

Hello abregugonzalesissa,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vulkan Vegas Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Hello,

The player did not complete the KYC check, lots of e-mails sent.

Please kindly refer to the latest one:

Kind regards

If I am going to the bank to request the document where I indicate my address and information such as the city and country, which is the only thing that is missing, we hope that once I finally present it, the withdrawal will be authorized and later everything will be faster once it has been validated. all my data..

Si estoy llendo al banco a solicitar el documento donde indique mi dirección y datos como la ciudad y país que es lo único q falta esperemos q una vez presentado por fin se me autorice el retiro y posteriormente todo sea más rápido una vez q se aya validado todos mis datos ..

Dear abregugonzalesissa,

Please be sure to follow the casino's instructions and forward every single requested document in order to finish the verification asap. Please let us know in case of any update.

Dear abregugonzalesissa,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.