Vulkan Vegas Casino - Hráč se snaží stáhnout svůj zůstatek.

I have a win and I try to do the pix and I can't it always appears as incomplete but my account is verified what should I do?

Tenho um ganho e tento fazer o pix e não consigo aparece sempre como incompleto mais minha conta está verificada o que devo fazer?

Hello korinamartins,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vulkan Vegas Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Yes my account has already been verified.

it's been more than 15 days the value is real they are not bonuses. I've tried bank transfer and pix both ways returned the money to the casino account

Sim minha conta já foi verificada.

já faz mais de 15 dias o valor é real não são bônus.já tentei por transferência bancária e pix ambas maneiras devolveram o dinheiro para conta do cassino

Hello, korinamartins

According to our records, the withdrawals were successful.

Dear korinamartins, can you please confirm the money was received?

Kind regards

Hello korinamartins,

Can you please advise if the money arrived? Please note that if we won't get any respond within the next 7 days, the complaint will be rejected.

Dear korinamartins,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.