Vulkan Vegas Casino - Hráč se snaží stáhnout svůj zůstatek.

Hello janiiiikk,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vulkan Vegas Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? Since when is your withdrawal disabled? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

I was already able to make my payment, now I'm waiting for it to go into my bank account. I hope I don't have to wait more than 14 days again.

My account is verified, I've already made some withdrawals.

Ich konnte bereits meine Auszahlung tätigen, nun warte ich das es auf meinem bankkonto eingeht. Ich hoffe ich muss nicht wieder über 14 Tage warten.

Mein Konto ist verifiziert, habe auch schon einige Auszahlungen getätigt.

Hello,

according to our records, the player has already received ten winnings and does not have any active/pending withdrawals.

The transaction was created at 31.08.2022 08:56:57 (UTC)

Approved by the casino at 01.09.2022 09:12:45 (UTC)

Received by the player's bank at 01.09.2022 09:12:45 (UTC)

Kind regards

All done! Many Thanks

Alles erledigt! Vielen Dank

Thank you janiiiikk for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick