Vulkan Vegas Casino - Hráč se snaží dokončit ověření účtu.

Have tried on several occasions to withdraw my winnings from Vulkan Vegas casino. They have asked for ID and also bills and proof that I am me. This is what they got!!! Despite this, I do not receive my winnings.

The money I won with my own money that I paid to volcano vegas casino. So no bonus or peace prize.

How do I get my winnings?

Har vid flera tillfällen försökt få ut min vinst, från vulkan Vegas casino. Dom har bett om id och även räkningar och bevis på att jag är jag. Detta har dom fått!!! Trots detta får jag ej ut min vinst.

Pengarna jag vunnit med mina egna pengar som jag betalt till vulkan Vegas casino. Alltså varken bonus eller fredspris.

Hur ska jag göra för att få min vinst?

Dear jonssonkent368,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account? Could you please advise how many days ago you requested a withdrawal and started the account verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear jonssonkent368,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.