Vulkan Vegas Casino - Hráč má technické potíže.

Hello

I had free spins on Irish Treasures for 4.5 euros on the page and then with 9 games left the game crashed and asked me to restart. Which I did too. Then the 9 could apparently continue to be played, but after I pressed start it supported again and then only showed me 8 and crashed again according to the same pattern. I participated in this up to 7 spins because I notified the support in the live chat but didn't get a solution either. Now there are only 4 spins displayed but I cannot stop or play. I also have the game numbers where it must have taken place. What can you do.? I estimate the possible profit at 5000 €

Kind regards

Hallo

Ich hatte bei der Seite freispiele auf Irish treasures für 4.5 Euro und dann bei noch 9 verbleibenden spiele stürzte das Spiel Ab und forderte mich auf neuzustarten. Was ich auch tat. Dann könnten die 9 anscheinend weitergespielt werden jedoch nachdem ich auf Start drückte stützte es wieder ab und zeigte mir danach nur noch 8 an und stürzte nach dem gleichen Schema wieder ab. Ich habe das mitgemacht bis zu 7 spins da hab ich den Support im Live Chat benachrichtigt aber auch keine Lösung erhalten. Mittlerweile sind es nur 4 spins die angezeigt werden aber ich kann nicht stoppen oder spielen. Ich habe auch die Spielenummern wo es stattgefunden haben muss. Was kann man tun.? Ich schätze dabei den möglichen Gewinn auf 5000€

Mfg

Dear Max,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. First, I would like to point out, that you always must inform the casino immediately, when there is any technical problem, and stop playing.

Do I understand correctly that you played with a bonus? Could you please specify, which one you activated?

Also, would you be so kind and please indicate, where does the amount of €5,000 come from? Did you win this amount, but it wasn’t credited to your account because of the technical problem?

Additionally, please, forward any relevant communication between you and the casino to kristina.s@casino.guru if there is any.

Looking forward to hearing from you.

Best regards,

Kristina

Dear Max,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.