Vulkan Vegas Casino - Hráč má potíže s výběrem svých výher.

Good evening, I made a deposit of 200 euros and I won money, with the winnings 1,390 euros, I have already withdrawn several times but so far I have not received the money. The KYC verification is still to be seen, I already sent the documents you ask for, I want the money I won. Thanks, I hope you resolve the issue quickly.

Yolanda S***

Boa noite, fiz um depósito de 200 euros e ganhei dinheiro, tendo com os ganhos 1.390 euros, já fiz o saque varias vezes mas ate agora ainda nao recebi o dinheiro. A verificação KYC está ainda por ver, já enviei os documentos que pede, quero o dinheiro que ganhei. Obrigado espero que resolvam o problema rapidamente.

Iolanda S***

Dear iolandarosa92,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that you have made successful withdrawals before? Could you please clarify when exactly you provided the required documents to verify your account?

Have you tried contacting the casino regarding this issue? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hi, this is my first serve.

I sent the documents 2 days ago, but it says waiting for approval... I already tried to contact the casino today they replied that they will check the documents I sent....

Thanks.

Ola, este é o meu primeiro saque.

Enviei os documentos ha 2 dias, mas diz a aguardar aprovação...já tentei entrar em contacto com o casino hoje responderam que vão verificar os documentos que enviei....

Obrigada.

Deariolandarosa92

According to our records, you should have received 1,320 EUR by now via bank transfer.

The transaction via Neteller (by some reason) amounting 50.00 EUR is being processed by Neteller.

Please kindly let us know if you received the funds and if the complaint is still actual.

Kind regards

Good evening, I have already received 1,140 euros

Boa noite, ja recebi 1.140 euros

Hello everyone,

Thank you Vulkan Vegas Casino for providing more information regarding this case.

iolandarosa92, please let us know as soon as you receive all your winnings. Thank you very much in advance.

Good afternoon, I received all my earnings, thank you very much.

Boa tarde ja recebi todos os meus ganhos, muito obrigada.

Awesome news, iolandarosa92. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.