Vulkan Vegas Casino - Hráč má potíže s dokončením ověření účtu.

good night I would like to know why I can not raise the money I win and in games , in the withdrawal process the status says incomplete , the KYC is already filled in and still nothing ... I would like to have an answer

boa noite gostaria de sabrer o porque de nao conseguir levantar o dinheiro que ganheiro e em jogos , no processo de levantamento o status diz incompleto , ja esta preenchido o KYC e ainda nada ... gostaria de ter resposta

Dear Brigida,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account? Could you please advise how many days ago you’ve requested a withdrawal and started the account verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Thank you very much, Vulkan Vegas Casino team, for your prompt response.

Dear Brigida,

Could you please confirm that you have received your requested withdrawal?

Dear Brigida,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player can reopen this complaint anytime.