Verde Casino - Hráč neobdržel svá bezplatná otočení.

ATTENTION BE CAREFUL

Scam VERDE CASINO ***

Despite depositing with a bonus, the paid free spins were not credited to me. The online help couldn't help me and referred me to the technicians. This casino is a total scam. I warn against it!!!

And since I complained about it I can't use any bonus anymore, how ridiculous. They have had problems and I will be punished for it!!!! *******WARNING about this VERDE Casino

ACHTUNG*** VORSICHT

Betrug VERDE CASINO ***

Trotz Einzahlung mit Bonus wurden mir die bezahlten Freispiele nicht gutgeschrieben. Die online Hilfe konnte mir nicht weiterhelfen und hat mich auf die Techniker verwiesen. Dieses Casino ist der reinste Betrug. Ich warne davor!!!

Und seitdem ich mich darüber beschwert habe kann ich keinen Bonus mehr nutzen, wie lächerlich. Sie haben Probleme gehabt und ich werde dafür bestraft!!!! *******ACHTUNG vor diesem VERDE Casino

Dear houseriderz,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please allow me to ask you a few questions to make sure I understand your situation completely.

Have you contacted technical support as suggested by the online help?

Have you already played through your bonus?

Please forward any relevant communication between you and the casino regarding this issue to veronika.l@casino.guru.

Thank you in advance for your reply.

Best regards

Veronika

Dear houseriderz

Sorry you've faced issues. Can you please kindly let us exactly what happened and which bonus you did not receive?

Thank you for cooperation!

Kind regards

Course with Verde

Hello! Please wait, I'm checking information for you.

01:17

Thank you for waiting. Is it about "Queen Of Fire - Frozen Flames", right?

01:18

Yes

I'm checking your account. One moment please.

01:18

?

Thank you for waiting. Unfortunately, there are temporary technical difficulties. I have forwarded your request to the relevant department. As soon as your request is processed, you will receive the FS.

01:22

Chat is over

my free spins are still missing

Hello! Which bonus do you mean?

02:51

from my last deposit

Can you provide a screenshot of your bonus?

02:53

no, your colleague said you take care of it

I paid and didn't get any free spins

Queen Of Fire

Thank you for waiting! Information regarding your difficulty has been forwarded to the department. It may take time to process and resolve your complexities.

02:55

I have paid and now I want my free spins

Processing and solving your complexity takes time. You have to wait for the final status of solving your difficulty.

Verlauf mit Verde

Hallo! Warten Sie bitte, ich überprüfe Information für Sie.

01:17

Danke, dass Sie gewartet haben. Geht es um "Queen Of Fire - Frozen Flames", oder?

01:18

ja

Ich schaue Ihr Konto nach. Moment mal, bitte.

01:18

?

Danke für's Warten. Leider gibt es die temporären technischen Schwierigkeiten. Ich habe Ihre Anfrage an die zuständige Abteilung weitergeleitet. Sobald Ihre Anfrage bearbeitet wird, erhalten Sie die FS.

01:22

Chat ist beendet

meine freispiele fehlen immer noch

Hallo! Welchen Bonus meinen Sie?

02:51

von meiner letzten einzahlung

Können Sie einen Screenshot Ihres Bonus bereitstellen?

02:53

nein ihre kollegin meinte sie kümmern sich drum

ich habe bezahlt und keine freispiele erhalten

Queen Of Fire

Danke für's Warten! Informationen zu Ihrer Schwierigkeit wurden an die Abteilung weitergeleitet. Es kann einige Zeit dauern, Ihre Komplexität zu verarbeiten und zu lösen.

02:55

ich habe bezahlt und möchte jetzt meine freispiele

Die Bearbeitung und Lösung Ihrer Komplexität braucht Zeit. Sie müssen auf den endgültigen Status der Lösung Ihrer Schwierigkeit warten.

But the worst:

Since I complained about this I can't use any bonus anymore, how ridiculous. They have had problems and I will be punished for it!!!!

*******WARNING about this VERDE Casino

Aber das schlimmste:

seitdem ich mich darüber beschwert habe kann ich keinen Bonus mehr nutzen, wie lächerlich. Sie haben Probleme gehabt und ich werde dafür bestraft!!!!

*******ACHTUNG vor diesem VERDE Casino

I expect at least to be unblocked dear Verde Casino, that's not possible

Ich erwarte zumindest wieder entsperrt zu werden liebes Verde Casino, das geht gar nicht

Dear houseriderz, it's important to note that each casino has its own unique bonus policy and reward system. A bonus is essentially a gift from the casino, and it's up to the casino to determine if you qualify for it and what rules apply. Furthermore, it seems that customer support informed you that there were some technical issues and that your spins would be credited to you after the issues are solved.

Do I understand correctly that your account has now been blocked completely by the casino?

Dear houseriderz,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.