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I HAVE SENT THEM AN EMAIL SINCE 10/03/2025 THAT I HAVE A GAMBLING ADDICTION PROBLEM AND THEY ARE NOT CLOSING MY ACCOUNT.

ΤΟΥΣ ΕΧΩ ΣΤΕΙΛΕΙ ΜΕΙΛ ΑΠΟ 10/03/2025 ΟΤΙ ΕΧΩ ΠΡΟΒΛΗΜΑ ΕΘΙΣΜΟΥ ΣΤΟΝ ΤΖΟΓΟ ΓΙΑ ΝΑ ΚΛΕΙΣΟΥΝ ΤΟΝ ΛΟΓΑΡΙΑΣΜΟ ΜΟΥ ΚΑΙ ΔΕΝ ΤΟΝ ΚΛΕΙΝΟΥΝ.

Dear coolies,

Thank you very much for submitting your complaint. I’m sorry to hear about the issues you’re facing with your account closure request.

• Could you please forward the original email you sent on 10/03/2025, where you mentioned your gambling addiction problem, as an attachment to petronela.k@casino.guru? Screenshots are often unclear, and having the original email will help us investigate the situation more effectively.
• Additionally, could you let us know if you received any response from the casino to that email? If so, please forward that communication as well, as it may contain important details regarding their response.

Your cooperation in providing these details will help us investigate and work towards a resolution. Once we have all the necessary information, we can proceed with assisting you further.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela