The Pokies Casino - Výběr hráče byl zrušen.

Hey guys,

I have been blocked by thepokies.net after trying to withdraw first 9k from the 80000k I won, I logged in to find my account was banned and a email sent from the website stating they banned my account due to fraud. apparently cause I payid from my family members bank account to my online account. As stating that I have withdrawl a few times even tho I have deposited at times from my family members account with no drama. So my question is why ban me if that's the reason? Why let me withdraw small accounts during the time I've played on the website, why wait until they could get as much money from me n waited until a big withdrawl was made before they decided to ban my account.

All I want is either the money I won fair and square or reimburse me every transaction I have made back to me if they can't provide the goods and services that they need 2 offer. Not once did the ask for proof of documents or statutory declaration signed by both parties instead treating me like a fool and robbing me..

I contacted gaming license providers in witch can a admin please read what they emailed me back because I have no clue what they are stating

Dear se3kstarr,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the general terms and conditions, and this is what I found (here):

Deposits

...

4. You may only use your own personal credit/debit card or other payment methods to fund your account. On occasion, we will allow such activities but it must first be brought to the attention of support staff and accepted at our discretion.

Furthermore, please check our Fair Gambling Codex for Players:

"Payments

For deposits and withdrawals, you should only use bank accounts and credit cards held in your own name. If you don't do this, you might get into trouble when trying to make a withdrawal. This rule is mostly in place to prevent credit card misuse and also because of international anti-money-laundering regulations."

Please understand that this rule has been breached. Some exceptions might be allowed by casinos when depositing or withdrawing funds using a joint card or this possibility is communicated beforehand. Technically it is very difficult to check who’s the owner of the payment method at the depositing stage. This can be checked only during account verification, which is usually done when a withdrawal is requested. Therefore, it is a player’s responsibility to use allowed payment methods only.

If you’re not able to prove that you are a legitimate owner of the payment method and you haven’t received approval from the casino allowing you to use a third-party payment method, I’m afraid there’s not much we can do for you.

Thank you very much in advance for your reply and understanding.

Best regards,

Petronela 

I totally understand this, but I have withdrawn few times into 3rd party account. They could atleast provide me a chance of providing evidence that's alot of money there and if fairs fair atleast let me withdraw what money I have spent with them as I seem its¹ fair taking into account loyolty I given the casino. A0b

Could anyone please help me understand what they are saying abit confusing for me

I'm really sorry, but it seems that we're unable to offer further assistance with your case. It appears that you used a third-party payment method, which is not allowed in most online casinos. I understand this may be disappointing, and I wish we could have done more to help.

However, please don't hesitate to reach out to us in the future if you run into any issues with another casino. We'll be more than happy to provide you with any assistance we can. Unfortunately, for the reasons mentioned above, we won't be able to proceed with your complaint. Thank you so much for your understanding.