Tez888 Casino - Hráč tvrdí, že platba byla zpožděna.

I have been playing with this company for the past few months and at the time the name was "windaddy" later they changed to Tez888.As a test I was depositing small amounts and the amount was withdrawn from them in minutes. After few occassion they have contacted me and told that they have considered me as a vip customer and kept a individual support assistant. Also instruct me to deposit larger amount.I deposited 50000 rs and started problems. With lots if arguments they have paid my money on the transit I lost some money.

Later they sent me a whatzup message for an offer. Without thinking I deposited 5000 rs and started playing. Once my withdrawable amount reached I tried to withdraw. But they are continously rejecting my request.I was asking for the reason and they are saying that I was playing "safebet". They are telling me to play eg.aviator, by changing the amount continously and change the payout amounts. My question is how they can suggest me how to play while it is my money? In aviator there is option to set the bet amount and cashout option.When there is a control in the game why this people again controlling the pkayers and putting pressure. I was playing and withdrawaing money from many other casinos.

Now my money is held up with them and they threaten that they will ban my account.

Dear samporattoor,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I tried to withdraw money again but they rejected the request.

Thank you for the information. Do I understand correctly that your withdrawal was rejected because you placed "safe bets" according to the casino? What types of games did you play? Was it slots or live games? Please forward any relevant communication between you and the casino regarding this issue to veronika.l@casino.guru.

Dear samporattoor,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.