Sushi Casino - Požadavek hráče na výběr je zpožděn.

I requested a withdrawal of 170 Euros on August 1st. On August 5th, it was canceled, and I was asked to submit a paysafecard document. My account had already been verified for a long time. I immediately uploaded the documents on August 5th. Now, a week later, on August 12th, nothing has happened. The withdrawal has been pending for 12 days, as shown in the screenshot. How is this possible? The support team keeps saying that they are contacting the finance department, but nothing happens. Not a thing. I hope you have contact with sushicsino and can inquire about what’s going on. Thank you.

Ich habe eine Auszahlung von 170 Euro am 1 august beantragt. Am 5 august wurde diese storniert ich sollte Dokument einreichen paysafecard. Mein Konto ist lange verifiziert. Am 5 august habe ich die Dokumente sofort hochgeladen. Bis heute also eine Woche später dem 12 august ist gar nichts passiert. Siehe Screenshot die Auszahlung ist jetzt seit 12 Tagen Pending. Wie ist sowas möglich? Der Support sagt ständig er schreibt der Finanzabteilung. Aber nichts passiert. Gar nichts. Ich hoffe sie haben Kontakt zu sushicsino. Und fragen sie mal was das soll. Danke

Dear wennertom,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Dominika

The casino states that the processing time is 72 hours. Now it has been a total of 2 weeks. I am sure they also think that is far too long

Das Casino gibt die bearbeitungszeit mit 72 Stunden an.jetzt sind insgesamt 2 Wochen vorbei. Ich bin mir sicher sie halten das auch für viel zu lange

Look Screenshot please

so i wait now Not 72 Hours Like sehe Said. I wait 170 Hours. You really think thats ok?

Thank you for your reply, wennertom. I would like to emphasize we always give the casino two full weeks to process each payment. I will keep this complaint open and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.

As I said, it's 2 weeks. If they hadn't canceled

wie Gesagt es sind 2 Wochen. Wenn die nicht abgebrochen hötten

Dear wennertom, the screenshot you provided shows that the withdrawal was submitted on August 5th.

So if the casino cancels the payout again, do I have to wait another 2 weeks? It doesn't really make sense. At a casino where you can't find out anything (!) from support. What documents, etc. they want and the casino always waits 3 working days plus the one where you make the payout before canceling. Should everything be included? Because it's not the player's fault. There's no way of contacting the finance department. And support only writes standard answers. If they cancel again today, I'll wait at least 3 weeks. My account was verified. They only canceled after 5 days because of paysafecard. And now I'm waiting over a week again. How much longer is this going to go on? This casino should lose points just for the lack of support. Plus the far too long payout time. Players are being deceived with the high score

also Wenn das Casino die Auszahlung wieder abbricht. Muss ich nochmal 2 wochen warten? Macht doch irgendwie keinen Sinn. Bei einem Casino wo man über den Support nichts (!) erfahren kann. Welche Dokumente usw die wollen und das Casino immer 3 Werktage plus den einen wo man die Auszahlung macht wartet um dann abzubrechen. Sollte man alles dazu zählen. Weil es nicht schuld der Spieler ist. Man hat ja keine Möglichkeit mit der fimanzabteilung im Verbindung zu treten. Und der Support schreibt nur Standard antworten. Wenn die heute wieder abbrechen. Warte ich mindestens 3 Wochen. Meint Account war verifiziert. Nur wegen paysafecard haben die nach 5 Tagen abgebrochen. Und jetzt warte ich wieder über 1 Woche. Wie lange soll das noch gehen?dieses Casino sollte alleine wegen dem nicht vorhandenen Support Punkte abgezogen bekommen. Plus der viel zu langen Auszahlungsdauer. Mit der hohen Punktzahl werden Spieler getäuscht

You can close it. They canceled it. They say I shouldn't have canceled the bonus. Although it says non-sticky for affiliates. Whatever. I'll never play there again. After 14 days they come up with something like that

Du kannst das schließen. Die haben es gecancelt. Sagen ich hätte den Bonus nicht abbrechen dürfen. Obwohl non sticky bei den afilfiliates steht. Egal. Werde da nie wieder spielen. Mach 14 Tagen kommen sie mit sowas

I regret to hear about the issue you're facing. However, I must clarify that we do not handle complaints related to affiliate deals. Our platform solely focuses on mediating issues between players and online casinos. Given that your partnership with the casino involves a legal contract, I would recommend addressing these concerns with legal professionals who specialize in such matters.