Suprabets Casino - Hráčův účet byl zablokován.

On 28.sept. Suprabet blocked my account and didn't provide me any details as of why. My account was well before verified and i had about 950-1000eur on my account when they locked it, but i don't know the exact number. I tried talking to them in chat and through emails numberous times but no answer was provided. In chat (i asked 3 separate times) they told me to write an email to suprabets. And ofcourse i did, 3 times, but none of my emails have received an answer. They just stole my money, not only winnings but also deposit. Pure scam. It has been more than a month now without an answer. I hope you can help me get my money back. Thank you.

Hello raidom,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Suprabets Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? What event did cause that the casino blocked your account? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

My account was fully verified months ago. I never use any bonus, only deposited money. My account was blocked couple of days after i made my first withdraw (a small amount, 100eur). I think that triggered them, but i am not sure. When i asked in chat what is going on they didn't give me any answer, only that i need to write email to them. And so i did, 3 times, but no answer whatsoever. Last time i spoke to chat and wrote an email to them was 30.sept, so 5 days ago, but i have spoken to chat and wrote emails prior to that already 2 times before and that was 3rd time.

Hello raidom,

Can you please forward any e-mail received from the casino since the account block to nikolas.b@casino.guru?

As i said already. I have written them 3 times, but i have not received any answer. 6 weeks no answer from their side. Their chat asks me to write them a email, but they don't answer to my emails.

They just stole over 1000eur from me and they don't give a...i am not the first customer that they scam, Casinoguru is full of complaints to Suprabets that they block accounts and steal customers funds.

Thank you raidom for all the information provided. I will now forward your complaint to my colleague Stefan (stefan.m@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear raidom,

I am so sorry to hear your account has been blocked. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite a Suprabets Casino representative to join this conversation and participate in the resolution of this complaint.

Dear Suprabets Casino,

Could you please state why the player's account has been blocked?

Thank you in advance for providing the information.

Kind regards,

Stefan

Dear player,

This is a sportsbook related complaint

please check

thanks

So can you answer then, why you block my account, steal my money and NO ANSWER from you in 2 months to any of my emails, not a single answer? You stole not only winnings but also deposit. Just unbelievable.

I hope now you have dignity to answer here why you block me and steal my funds and hopefully at last you give back my money. For you 1000 eur might not be much but for me its more than my monthly income.

Dear raidom,

I am afraid we are solving only complaints regarding the casinos.

I can only suggest you file a complaint at https://www.sportsbookreview.com/forum/sportsbooks-industry/.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Kind regards,

Stefan