Suprabets Casino - Hráčův účet byl uzavřen po pokusu o výběr výher.

Hello, I registered in suprabets.com, and played 1st casino bonus with 40 EURO deposit and after successful verification and some winning from free bets and some other games I withdraw 60 euro. The withdraw was approved. Then I played a second bonus with deposit of 300 euro and after I lost them I deposit again 20 and after some wins I want to withdraw 100euro and the withdraw was successful, after that I want to withdraw another 400 euro , I left another 300 in my account to play later, and that last withdraw was not approved and my account was closed forever with email that I violated thei terms. What exactly I did wrong except that I won some money.

I will be glad if you investigate my case. Thank you.

Dear atatarov,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Suprabets Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, multiplayer)
• Did you achieve your current balance with or without an active bonus? 
• Could you please forward me the casino's justification for blocking your account to my email address at tomas@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

1. I opened an account two weeks ago.
2. I played slots and at last I have one sport bet of 20euro
3. my balance was without bonus
4. I will forward casino's email to tomas@casino.guru?

Thank you

Could you please confirm your account was successfully verified?

Have you contacted the casino asking for details of their decision to close your account and confiscate your funds?

Do I understand correctly the last successful withdrawal of 100€ was from the same 20€ deposit as the rest of your 700€ winnings?

My account was verified. I did not contact the casino, first I wrote here. And yes, my winnings are from my last deposit of 20 euro. If you think that is important to write first to them I will do it.

Thank you.

Thank you very much, atatarov, for providing the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello there,

Thank you atatarov for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Suprabets Casino for their help in resolving this complaint. We would like to know why was the player's account blocked and if we can do anything to help resolve this issue.

Thank you!

hello,

Basis of our analysis sent to peter.c@casino.guru

thanks

Best regards

Dear atatarov, we have received detailed evidence of bonus abuse from the casino and therefore we won't be able to help you further in this matter. This complaint will now be rejected, thank you for your understanding. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.