SpotGaming Casino - Výběr hráče je zpožděn.

I joined this casino a few weeks ago my account is verified over a week ago. I made a request for a withdrawl, i asked how long for withdrawl and i was advised between 24 hrs and 72 hrs. They advised normally 24 hours and that my account was verified so should be less. I was on to them over the weekend and then they started telling me 7 days, i looked at there T&Cs and advised them it is up to 72 hours on their website. They have blocked my account and stopped replying to me.

Hello Lindsss,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with SpotGaming Casino. Please allow me to ask you a few more question before we would move forward.

When exactly did you finish the verification process? Did you play with a bonus or real money only?

Please note that it might take up to 14 days for the verification process and the first withdrawal to be processed. If it is ongoing for a shorter period of time, I would only recommend to wait.

Looking forward to your answer.

Regards,

Nick

Hello Lindsss,

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

Hi thanks you can close the complaint I received my winning

Thank you Lindsss, for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.

Regards,

Nick