Sportsbet.io Casino - Výhry hráče ze sportovního sázení byly odmítnuty.

I created account on sportsbet.io  made a deposit around 5.55 eth (2115$) and play a bit in tennis and won around 0.90 or 1 eth (350-380 $) and after my account was restricted so they ask for verification, thats no problem, i have send them my documents and after they asked me for extra verification via "VERIFF", this also was passed and verification completed, after that, they ask me about unknown to me usernames . whats relevance I got with them? But i don't know them, honestly maybe their system put me in wrong list!! Im not an arbitrager or tipster i just placed a bet for the first time in crypto currency

But i told them, that this is my one and only account on sportsbet and they can find this out because I don't think that someone have same passport details or face! After that they told me that my deposit will be frozen and no refunded will be made. so please can you help me to return JUST my DEPOSIT in amount of 5.55 ethereums.

Here is their email response:

"Hey rahola,

Thank you kindly for completing the verification process.

Unfortunately, your account verification was not successful due to following reason:

We have acquired evidence that you are acting in breach of our terms and conditions.

Under rule 17.1.

17.1.   Without restricting our ability to rely on other remedies that may be available to us, we may suspend and/or terminate your account, cancel any outstanding bets and/or confiscate any or all funds in your account at our absolute discretion if:

(i) we suspect that you are engaging in money laundering, illegal or other fraudulent activity while using our Website; or

(ii) we suspect that you are depositing Bitcoin which have been obtained unlawfully or in a clearly and seriously debase manner; or

(iii) we obtain evidence that you are part of a betting syndicate where several parties are involved in placing bets in order to evade the Sportsbook Rules, these Terms and Conditions or any other rules of Sportsbet.io; or

(iv) we determine that you are using any device, robot, spider, software, routine or other method (or anything in the nature of the foregoing) to interfere or attempt to interfere with the normal proper functioning of our services, any relevant device(s), software, the Website, the casino games, the sportsbook and betting information or any transactions offered on the Website and in particular will not employ or make use of any artificial intelligence or other system (including machines, computers, software or any other automated systems) designed specifically to defeat the Sportsbet.io systems; or

(v) we determine that you are colluding or attempt to collude with other players in order to defraud Sportsbet.io or its customers;

(vi) we determine that you are breaching any term of these Terms and Conditions;

(vii) we determine that you are acting in a manner that is detrimental to the conduct of our business.

Therefore, the account will be closed and funds frozen, as we have already advised you against creating new accounts.

If you attempt to open any new accounts, please note that any deposits you send to Sportsbet.io in the future will not be returned.

Should you have any questions regarding this process please do not hesitate to contact us by replying to this email.

Sincerely,

Sportsbet.io Player Safety and Assurance Team"

Dear Rahola,

Thank you very much for submitting your complaint. As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time I will be forced to reject your complaint. If it is convenient for you, we can continue our communication through emails. My email address is petronela.k@casino.guru. Please let me know how you would like to proceed.

Thank you very much for your understanding.

Best regards,

Petronela

Dear Rahola,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

I’m very sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. As I mentioned earlier, since we don’t have a branch dealing with sports betting yet and enough insight to take on this kind if dispute, we are forced to reject your complaint now. Thank you for your understanding.