Sportaza Casino - Sebevyloučení hráče selhalo.

Hello,

after several requests in the live chat of Sportaza Casino to self-exclude due to a gambling addiction, I made several deposits and got heavily in debt. Sportaza Casino did not address self-exclusion in live chat. I was only put off: "You can't block my account, I'm a VIP member." Apparently the casino didn't want to lose a player who deposited a lot of money.

In my opinion the casino has behaved criminally and I can only warn everyone about Sportaza Casino! Money is more important to the operators of this casino than people.

Maybe Sportaza would like to comment on this already here?

Hallo,

nach mehrmaliger Bitte im Livechat von Sportaza Casino,um Selbstausschluss aufgrund einer Spielsucht habe ich mehrfach Einzahlung getätigt und mich stark verschuldet. Das Sportaza Casino hat im Live Chat sich nicht um den Selbstausschluss gekümmert. Ich wurde nur vertröstet auf : „Man kann mein Konto nicht sperren, ich sei VIP Mitglied." Das Casino wollte anscheinend einen Spieler der viel Geld einzahlt nicht verlieren.

Meines Erachtens hat das Casino sich sträflich verhalten und ich kann jeden nur vor Sportaza Casino warnen! Geld ist den Betreibern dieses Casinos wichtiger, als Menschen.

Vielleicht möchte Sportaza sich ja bereits hier dazu äußern?

Hello Jeremy88123,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Sportaza Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? How much did you deposit since your request? When was the last time you spoke to the casino and what was it about?

Can you please provide a screenshot or a transcript of the chat as proof that you really did request for self-exclusion to nikolas.b@casino.guru?

Looking forward to your answer.

Regards,

Nick

Hello,

I wrote you an email.

Hallo,

ich habe Ihnen eine Mail geschrieben.

In the meantime, Sportaza Casino has reported and blocked my account. But they didn't say that I would get my money back from April 18th, although I wrote to them there that they should block my account.

Mittlerweile hat sich das Sportaza Casino gemeldet und meinen Account gesperrt. Sie sagten aber nicht das ich mein Geld ab dem 18.04 zurückbekomme, obwohl ich Ihnen dort die Mail geschrieben habe das sie mein Konto sperren sollen.

Hello Jeremy88123,

The e-mail you forwarded is not considered as a self-exclusion request as I does not even contain any reference to gambling addiction/issues. Can you please advise when did you mention to the casino for the first time your issue?

This was mentioned personally in a live chat with the provider Sportaza. What is exciting is that I got in touch with Sportaza again, mentioned that I have a problem with the game and opened this case. As a result, my account was DIRECTLY closed. They have been saying they have been checking my deposits since then and will get back to you and send you a transaction list of deposits. To date this has not happened.

Persönlich erwähnt wurde dies in einem Live Chat mit dem Anbieter Sportaza. Spannend ist, dass ich mit Sportaza noch einmal in Kontakt getreten bin, erwähnt habe das ich ein Spielproblem habe und diesen Fall eröffnet hatte. Daraufhin wurde mein Account DIREKT geschlossen. Es wurde gesagt man prüfe meine Einzahlungen seitdem und werde sich melden und eine Transaktionsliste über Einzahlungen schicken. Dies ist bis heute nicht passiert.

Please forward the relevant information to nikolas.b@casino.guru.

Dear Jeremy88123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.