Spinsy Casino - Hráčský účet byl uzavřen se zabavenými prostředky.

I am writing to you regarding the closure of my account at Spinsy Casino, which was communicated to me via email without providing any valid reasons. My account had a remaining balance of €1,500 that should have been paid to me and is still withheld.

I would like to clarify that this amount is a win from playing slot games, without the use of bonuses, and that my account was fully verified and met all the required criteria.

If you provide me with an email address, I can attach all the evidence I have of the pending payments, as the agents kept giving excuses... and then suddenly the account was closed!

I look forward to your urgent response to clarify this situation and receive the balance owed to me.

Best regards,

Vi scrivo in merito alla chiusura del mio conto sul casinó Spinsy comunicatami tramite email, avvenuta senza che mi siano state fornite motivazioni valide. Sul mio conto era presente un saldo residuo di €1.500 che avrebbero dovuto pagarmi e che risulta tuttora trattenuto.

Tengo a precisare che si tratta di una vincita ottenuta da giochi alle slot, senza l’utilizzo di bonus, e che il mio conto era completamente verificato e conforme ai requisiti richiesti.

se mi date una mail vi allego tutte le prove che avevo dei pagamento in sospeso e gli agenti trovavano scuse… poi all’improvviso la chiusura del conto!!

Resto in attesa di un vostro riscontro urgente per chiarire questa situazione e ricevere il saldo dovuto.

Cordiali saluti,

Dear gretamor, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Is there any chance that someone from your household or using the same IP address has also created an account at this casino?

Have you used a VPN or IP-masking software to access the casino website?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.