Snatch Casino - Hráč se snaží ověřit svůj účet.

I am trying to withdraw 600 euros and there are all problems, I am trying to pass the KYC, I have accepted everything, ID, bank account, cards, I have even sent them a video capture of my account, even the certificate of ownership of the account! What is the most important thing, well, nothing, they ask me for something which I cannot give because my bank does not allow it, they want a screenshot of my bank profile where my address appears, and my bank does NOT allow me to do screenshots, I have also sent them telephone bills where my address appears, they have all kinds of information, and it seems that it is not valid, do they not want to not accept my KYC so as not to pay? They say that this is the only thing, and I cannot do that because my bank does not allow it, but I have sent it by capturing video and everything

I need help

Thanks in advance

Estoy intentando retirar 600 euros y todo son problemas, estoy intentando pasar el KYC , tengo aceptado todo , ID, cuenta bancaria, tarjetas, les he enviado hasta captura de video de mi cuenta, hasta el certificado de titularidad de la cuenta ! Que es lo mas importante, pues nada, me piden una cosa la cual no le puedo dar por que mi banco no lo permite, ellos quieren una captura de pantalla de mi perfil del banco donde aparezca mi dirección, y mi banco NO me permite hacer capturas de pantalla, ademas tambien les he enviado facturas de telefono donde aparece mi direccion, tienen información de todo tipo, y parece que no vale, no querran no aceptarme el KYC para no pagar ? Dicen que solo flata eso, y yo eso no puedo por que mi banco no lo permite, pero si lo he enviado haciendo captura de vídeo y todo

Necesito ayuda

Gracias de antemano

Hello Turele,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Snatch Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Why are you not allowed to make a screenshot of your bank statement? When was the last time you spoke to the casino and what was it about?

Please also note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Dear Turele,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello, good afternoon. My problem was finally resolved satisfactorily. My KYC was approved and my withdrawal reached my bank account. Thank you for everything and I consider my complaint resolved.

Hola buenas tardes , finalmente se resolvió mi problema satisfactoriamente, se aprobó mi KYC y mi retirada llegó a mi cuenta bancaria, gracias por todo y doy por resuelta mi queja

Thank you Turele for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick