Snai Casino - Hráčův účet byl zablokován.

Hi, I am writing to you because snai blocked my newly created game account with 20 euros deposited for no reason, all this for violations of article 14 that I never had the opportunity to commit, since as previously said the account had just been created and already blocked, having said that I immediately requested to close my account and credit the remaining money to my bank account. The problem is that after almost 20 days they still don't respond

Can you tell me how to do it or give me a hand by soliciting in some way?

Salve, vi scrivo perchè snai mi ha bloccato senza motivo il mio conto gioco appena creato con 20 euro depositati, tutto questo per violazioni di articolo 14 che non ho mai avuto modo di commettere, poiché come detto in precedenza il conto era stato appena creato e già bloccato, detto questo ho immediatamente fatto richiesta di chiusura dell'account e accredito dei soldi rimanenti sul mio conto bancario. Il problema è che passati quasi 20 giorni ancora non rispondono

Potete dirmi come fare o darmi una mano sollecitando in qualche modo?

Hello langellafabrizio,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Snai Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if you claimed any bonus with your deposit? Does anybody else play from your same household in the same casino? Did you ever created an account within this casino group?

Please note that such checks may occur in any casino but they mostly take up to a month so for now I can only recommend you to wait at least a week or two.

Looking forward to your answer.

Regards,

Nick

Hi, so it's not like I "requested" a bonus but there was a bonus included in the registration of € 5 for the casino and another € 5 for the virtual one if I'm not mistaken.

As for if someone from my family plays on this casino, the answer is absolutely no, while a couple of years ago I opened an account on snai with an email (fabrilang4@gmail.con) similar to the one I'm using

(fabrilang3@gmail.con) now but in the name of a friend of mine who therefore has completely different connotations from mine, I don't know if this can affect

Thank you

Ciao, allora non è che ho "richiesto" un bonus ma comunque c’era un bonus incluso nella registrazione di 5€ per il casinò e altri 5€ per il virtuale se non erro.

Per quanto riguarda invece se qualcuno della mia famiglia gioca su questo casino la risposta é assolutamente no, mentre invece io un paio di anni fa aprii un account su snai con un email(fabrilang4@gmail.con) simile a quella che sto utilizzando

(fabrilang3@gmail.con) adesso ma a nome di un mio amico che quindi ha connotati completamente diversi dai miei, non so se questo possa influire

Vi ringrazio

Dear langellafabrizio,

Unfortunately it affects it and not just a little. You are never allowed to create multiple accounts and playing on someone else's account is even more prohibited. You can always play only on 1 account under your name with your own funds.

Did the casino give you any final statement regarding the account?

Hi, he did not give me any final declaration, but anyway, admitting my mistake that among other things I did not know it was forbidden to do such a thing, it would be enough for me to get back my € 20 blocked on the account. Then they can also eliminate it and forbid me from entering for the rest of my life

Salve, non mi ha fornito alcuna dichiarazione finale, ma comunque ammesso il mio errore che tra l’altro non sapevo fosse proibito fare una cosa del genere, a me basterebbe riavere i miei 20€ bloccati sul conto. Poi possono anche eliminarlo e vietarmi di entrare per il resto della mia vita

In case you wish to get back the deposited amount, the owner of the card should request it back from the casino. Did they contact you regarding the refund since your account got blocked?

Dear langellafabrizio,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.