Skycrown Casino - Výběr hráče je zpožděn kvůli požadované dokumentaci.

I am trying to withdrawl some money but there asking for a transaction done months ago that needs to display my name, account, date and time and that document does not exists. I upload a bank statement and they complain there is another transaction on there and there is no time, so I upload a detailed transaction but that does not display my name and have told me they won't do anything without this document I can't get.

Dear makavle89,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that this missing document is the only obstacle standing between you and your winnings? Did the casino request any other documents? If yes, have they all been approved?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

They asked for my ID and everything but then requested the transaction of a (payID) deposit done months ago. I provided a statement that had all the imformation they wanted but the statement had a second transaction on it as you can only get statements for the days not a single transaction, and even provided proof from my bank representative telling them this fact, but because of the second transaction on there they won't accept it they want a receipt of the transaction in a statement format and that is just not possible.

They have now blocked my email address while trying to resolve the issue.

After allot of back and forth it seems one of there supports had enough of it and just accepted the papers and my withdrawal is now been processed

Do I understand correctly that you have received your winnings?

Dear makavle89,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.