Ruby Vegas Casino - Hráčův vklad nebyl nikdy připsán na její účet.

I deposited €95 Neureuther 4 days ago and the money was not credited to my game account due to some error..

To date I have not received the money back

Ich habe 95€ eingezahlt, Neureuther vor 4 Tagen und das Geld wurde meinem Spielkonto nicht gutgeschrieben durch irgendeinen Fehler ..

das Geld habe ich bis heute aber auch nicht zurückbekommen

Dear riehni,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Kristina

Dear riehni,

Has there been any news? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

No, everything is OK

Nein alles gut

Do I understand correctly that the issue has been resolved?

Dear riehni,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Yes problem is solved

Ja Problem ist gelöst

Awesome news, riehni. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.