Rollbit Casino - Hráč čelí problému s výběrem peněz v kasinu.

At 12:23 am I deposited 260$ on

rollbit

I played some coin flip and every thing was smooth I decided to play X- crash I literally placed my bet at crash at auto cash out 1.04x and it's didn't claim i tried clicking cashout it said 'wager not found' all I could see was balance going up and I couldn't cash out my internet was at 200 mps my google was working fine everything was ok I contacted support and they said there is nothing wrong

Dear Detective,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history with the exact time of the incident along with any relevant communication to veronika.f@casino.guru? Have you stopped playing right after the incident?

Please understand that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

I played this game at 12:23 at rollbit I don't have recording when I playing ofc I didn't even expected that was gonna happen and yes i didn't play any games after I tried finding the cause what made the crash say wager not found and I found it there is 8 second to place bet when I placed my bet it's got accepted and within that 8 second I set the auto cashout at 1.04x but it didn't cashout and when I tried cashing out manually it's simple said 'wager not found'

I tried doing the same thing now luckily I have a video but I can't upload it here it's say embed url I don't know what that it is

The support frist claim the issue is their client latency then quickly denied it I posted my review on trust pilot they quickly reported that review as flag and told me to email which is not responding now I issued my complaint with the Curacao gaming commission but I don't think so they will reply because they don't even listen to complaint I will post this incident on black hat world and x

When I showed them video they told I have you set my auto claim before I bet and then I told them that I couldn't cashout when I tried manually they it's the issues with my device or the site client latency

I reached out to the Curacao gaming commission they said there licence was invalid and there allegedly operates without license then I asked them to show the reports of client latency which they it had no problem they straight up said they don't have it and tried to change the topic

Thank you for providing us with the video. Unfortunately, your balance in this video is zero, which could explain why your wager was not found.

To proceed with the investigation, we require the ID of the round in which you did not receive your winnings, as well as your game history from the casino in Excel format. Please request this document from the casino and forward it to me at veronika.f@casino.guru once received.

Regarding the license, please note that this casino has a pending license issued by the Curaçao Gaming Control Board (GCB), not by Curaçao e-Gaming.

Thank you for your cooperation, and I look forward to your response.

They gave me my bet history in csv which I have sended to that email

Thank you for your email and for providing the requested gameplay details.

After a thorough review of the information you submitted, we found no indication of any unfair activity. The gameplay reveals a mix of winning and losing bets, and the transaction history shows no irregularities or suspicious results.

Unfortunately, without a video or additional evidence demonstrating technical glitches that could have affected the outcome of your bets, we are unable to investigate this matter further.

As a result, this complaint will now be marked as rejected. I regret that we could not assist you more on this occasion. Please do not hesitate to contact us if you encounter issues with this or any other casino in the future—we will be happy to try and help.

Thank you for your understanding.

Best regards,

Veronika

Casino Guru Complaint Resolution Center