RichPrize Casino - Výběr hráče je zpožděn.

I requested a withdrawal on 23 aug. 2021, the account is fully verified but it is taking more than 2 weeks now and I don't hear anything. I really hope I get my money please help.

I have still €167 in my account left, I am waiting for my other withdrawal before I withdraw the other amount.

Thanks in advance!

Hello calibermonkey,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Rich Prize Casino. Before we would try to contact the casino, allow me to ask you a few more question to clarify your case as much as possible.

Could you please advise if you have have used any bonus money? When was the last time you heard from the casino? Also please, if you have any relevant communication between you and the casino regarding this case, or any other proof, please send it to nikolas.b@casino.guru. Looking forward to your answer and I hope we will be able to help you resolve this case as soon as possible.

Regards,

Nick

Hi Nick, I did not use any bonus. The last time I was in contact was about 2 days ago, every time they say they come back to me but already more than 5 workingdays past and still got no response so I had to contact the casino again. Everytime I hear the same story that they are having issues with the payment system but no solution.

The previous withdrawal was cancelled, I requested a new one of €335 using BTC. Lets see if that works, I don't have high hopes at the moment.. If they can process it I am happy ofcourse.

Update from my side, after the cancelation of the withdrawal I requested a new one. Now the payment is processed and I received the money. Issue is resolved.

Dear calibermonkey,

Thank you very much for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble in the future, we will gladly try to help you. The complaint will be now closed as resolved.

Best regards,

Nick

Casino.guru