ReloadBet Casino - Hráčův vklad nebyl nikdy připsán na jeho účet.

I made a deposit of 25 euros.

The money didn't come in, I confirmed with eupago who guaranteed that the money was sent to the reloadbet.

Customer service sucks. It's been almost two months now and they're always saying they'll check...

Bad casino.

Fiz um depósito de 25 eur.

O dinheiro não entrou, confirmei com a eupago que garantiu que o dinheiro foi enviado para a reloadbet.

A assistência ao cliente é péssima. Já passaram quase dois meses e estão sempre a dizer que vão verificar...

Péssimo casino.

Dear João,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. In such cases where a deposit has never been credited to the player‘s casino account, we usually recommend contacting the payment provider. Since you’ve already done that, would you be so kind and forward any relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. If there is any official statement from the bank/payment provider regarding this situation, please forward it as well.

Thank you in advance for your reply.

Best regards,

Kristina

Dear João,

We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.