ReloadBet Casino - Hráč si stěžuje na maximální sázku.

I used a welcome bonus, there is still € 3000 left to bring in the turnover, but I am limited to € 1 per bet and I am not given an explanation of why

Ich habe einen Willkommensbonus genutzt.Es sind noch 3000€ übrig um den Umsatz zu bringen, aber ich werde auf 1€ pro Wette limitiert und bekomme keine Erklärung weshalb

Dear Moritz,

Thank you very much submitting your complaint. I’m sorry to hear about your problem, but I am not sure there is something we can do for you if the maximum bet is enforced. Could you please specify which bonus you redeemed? I would like to check out the bonus T&Cs.

Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Dear Moritz,

Thank you for your email. After a closer investigation we’ve realized that this complaint is sports betting related. As you might know, our forum Casino.guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you Moritz, but unfortunately, we don’t have enough insight to take on this kind of issue, therefore I’m forced to reject your complaint.

However from your communication with the casino, it seem that the maximum allowed bet is enforced by their software and we wouldn't be able to help you anyway.

I apologize we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help. Thank you very much for your understanding.