Raging Bull Casino - Výběr hráče je zpožděn.

I made a $400 bitcoin withdrawal on August 7, 2021. This would be my 2nd withdrawal from them (which they said is supposed to be faster than the 1st). It is now September 4 and there has been no activity. No email on the status of the withdrawal, or at least a reason for the delay.

After the first week passed I turned to live support and i've spoken with them a few times since then. Their representatives have told me they've escalated my withdrawal, even said they personally passed it on to someone from the payout department. Then they tell me to come back in a few days only to tell me to come back again in another few days.

I could sure use some help with this if its ok.

Hello aida8910,

Thank you for submitting your complaint and I'm sorry to hear about your issue with Raging Bull Casino. Please, allow me to ask you a few more question before we would try to contact the casino. You mentioned that it is not your first withdrawal - does it mean that your account is fully verified? Did you try to use a different payment method than the first time? Did you use any kind of bonus since your first withdrawal?

It is common that the casino requires additional documentation if any of the detail or payment method has been changed between the withdrawals. Please let us know if any of this happend. Looking forward to your answer.

Regards,

Nick

Casino.guru

Thank you for responding.

Yes my account/identity with the casino is fully verified. My first withdrawal of $220 did not have issues and i was fully paid.

I only use bitcoin deposits and bitcoin withdrawals, nothing else.

I never used a no-deposit-bonus in between my deposits, but, ragingbull has a "depositor's bonus" where one would get 7 days of 14 freespins per day after every deposit of $30 or more. My 1st withdrawal of $220 was won from those freespins, and my 2nd withdrawal of $400 was also won the same way. The wagering requirement was fulfilled and no violations were committed as far as i know.

Thank you aida8910 for providing additional information regarding the issue. I'll be now forwarding your complaint to my collegue Viliam who will be assisting you with your case. I wish you the best luck and I hope we will be able to resolve it as fast as possible.

Hello aida8910,

I looked at your complaint and will do my best to help you. I would like to invite Raging Bull Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Hey all,

I've reviewed the case and I'll see what I can do to speed things along for you aida8910. It appears they were waiting on confirmation of your payout details but they are now on file (as of yesterday). With any luck there should be no issues moving forward.

Best wishes,

Nick and Raging Bull

Dear Nick,

let us know when the payment will be released, please.

Thank you Nick and Viliam and to the Ragingbull rep.

I finally see on my transactions page that my withdrawal request has been approved. This made my day but i cant celebrate just yet. I'll report back once i have received my winnings.

I got paid!

Thank you casinoguru. More power to you guys!

Dear aida8910,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru