QuickWin Casino - Hráč neobdržel cashback bonus.

After I lost 4000 euros I can't open my live chat regarding cashback promotions for days...very strange!!

In addition, with a stake of 2000 euros, nothing comes after that... strange for me.

Nachdem ich 4000 Euro verloren habe kann ich seit Tagen mein live chat bzgl Cashback aktionen nicht öffnen...sehr komisch!!

Außerdem kommt mit 2000 Euro Einsatz erneut gar nichts mehr danach... merkwürdig für mich.

Dear flyinghauke,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with QuickWin Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please explain if you received a cashback bonus from the casino in the past? Are you eligible for the bonus in the casino?

Could you please explain the situation with the 2000€ stake? I am afraid I don't understand your comment.

Thank you very much in advance for your reply.

Best regards,

Tomas

Yes I received a cashback bonus!... I am also eligible according to the criteria!!

Ja habe einene cashback bonus erhalten!.... ich habe auch anspruch laut den kriterien!!

Could you please explain if you were able to contact the casino since your last message?

Could you please explain in more detail your comment about the 2000€ stake from your first message?

Is the cashback bonus awarded in the casino automatically or do you need to redeem the cashback bonus by taking any action?

I'll await your reply.

Dear flyinghauke,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I'm very disappointed with casino support somehow I feel like they do it all extra so I couldn't even write to support after my big loss...the bonus has to be requested extra via chat which is hard to reach

Ich bin's sehr enttäuschend von Casino Support irgendwie habe ich das Gefühl die machen das alles extra so ich konnte nach meinen großen Verlust nicht Mal den Support anschreiben...der Bonus muss extra per Chat welcher schwer zu erreichen ist beantragt werden

I understand it must be frustrating If you need to contact the casino in order to receive the bonus they offer, but you are unable to do so.

I wish we could be of help to you in the situation, but we can't compel the casino to award you any bonus, nor penalize them if they failed to do so. Please let me know if there is any other issue we might assist you with.

Dear flyinghauke,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.